Check out our client journey video which is available on our home page to experience The Pink Wand magic!!!

 

Frequently Asked Questions

 

What are your Covid-19 new business practices?

Check out our community update on our News page. We have all new practices in place including: Social distancing between team members, team members temperature check at beginning of shift, all team members come fully PPE ready with face masks and gloves, vehicle barriers between our team members to ensure social distance practices, client/staff waiver forms, staff safety training, and more!

covid sanitation standards

covid ppe practices

 

Are your team members fully insured and bonded?

100 percent! We pride ourselves on the highest standards available for both bonding and insurance, each team member also has a current criminal background check on file.

What is your cancellation policy?

We ask our clients for 48 hours notice prior to any cancellation. We do have team members that rely on this income and hours therefore we do reserve the right to charge $50.00 – $100.00 cancellation to cover some of our cost in wages.

What form of payment do you accept?

We accept Credit Card, E-transfer, cheques and cash. All bookings must be secured with a valid credit card, we do reserve the right to pre-authorize this card prior to services being performed.

Do I get the same team members in my home?

Yes! Some of the things we pride ourselves on are Quality, Consistency and Reliability. This includes how we schedule our crews! We have LONG TERM low turnover in an industry that generally has high! We work hard to ensure you have at least one regular team lead in your home at all times. We do run our company with our team members best life at heart, so many of our staff have children to work around so you may find fluctuation due to this however in general you will have a dedicated team provided that is familiar with your space. We take care and diligence only to hire team members we would want in our own homes!

Am I required to be home at the time of the cleaning?

We do not require our clients to be home at the time of cleaning. We do ask that you setup a secure way for our team to get in and out of your premises. You are welcome to be present at the time of the clean however social distancing is in place and we may be required to clean the space you choose to be in the next scheduled clean. In general, we rarely see our clients as they want us to come in and create our magic!

Do you have a referral program?

Our livelihood is based on referrals from our loyal clients. If you give us a referral that results in a regular booking (more than 1 time) we will add a $25 credit onto your account. Office must be advised at initial booking of new client of the referral. Ask our office for details.*

What if damage occurs during my clean booking?

We pride ourselves on proper training and diligence by our team members. However sometimes accidents do occur, rest assured our management team will provide the necessary steps to advise our clients as well as fill out our incident report. We always work to repair or replace the item damaged at no charge, we do ask that items you put away all irreplaceable items to avoid accidents.

What services do you provide?

Residential Cleaning Services

We rely on our 100 plus point cleaning checklist to make sure every home is spotless. Most full cleans take around the 1 to 4 hour mark with a 2 person crew. Half cleans, 1 hour floors and bathrooms, are usually 1 hour cleans with a team of 2 team members.

We have a 1 hour minimum charge per clean.

Call us to discuss your cleaning priorities to make sure we are on the same page for what works best for your home and budget. We can work with ANY budget provided it is within our 1 hour, 2 person team minimum.

Commercial Cleans

For all our commercial cleans we provide an in office estimate via our commercial management team. Estimates are based upon the first two cleans and a regular rate is set after the third clean. We will then email you the contract and quotation and set up the regular service. We have a commercial check list that is left at every clean to ensure all needs are met.

Moving? We can help!

This service is based on a 2 person crew. Move out cleans include our full basic check list as well as inside all appliances and cupboards and spot washing walls and baseboards. Most move out cleans take between 3 to 4 hours but we can work within whatever budget you have (1 hour minimum charge).

Added services we provide:

We also offer pantry refresher, linen closet refreshers, inside of appliances, change linens, gift cards and more! Check out our Services Page!

Home Security Checks

We provide insurance regulated home checks starting at $35.00 and up! When you travel and are away from your home, security checks are often required by your insurance company. The frequency of these checks does vary with each insurance company, so please consult them prior to booking our service. We can present your home as though it is still being lived in.

What is included in a home security check:

o A complete walk-through of the house

o Plant watering (if less than 15 minutes)

o Interior and exterior light control

o Opening and closing blinds

o Trash taken out

o Radio and TV turned off or on

o Flushing toilets

o Bringing in the mail

o Mail forwarding

 

What if I am not satisfied with my clean?

Not happy? No need to worry. We will send in a team back within 24 hours to fix up any item that was missed.

Do I provide cleaning supplies?

Every cleaning appointment we show up with a vacuum, mops and bucket, and freshly washed linens. These are included in our hourly rate.

We are proud to provide our own “Pink Wand approved” green cleaning line as well as our custom line of preferred regular cleaning products!

custom cleaning products

 

We can also bring in a caddy of cleaning products depending on cleaning requirements. We do leave a list of items you will require for us to do our best clean. Please note we may reserve the right to bill if proper tools are not provided after we request one time.